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Got a question about one of our luxury home accessories, our service or our brand - find the answers bellow or contact us

  • How do I use my Grayshott Collection candle?
    Luxury candles are a special investment, so here's a simple guide on how to prolong the life of your latest GC accessory. Remove all packaging before use. Place candle on level and stable surface - we like to stand the vessel on the wooden lid to protect surfaces. Trim the wicks to about 1cm before lighting. Upon first use, allow the candle to burn for a minimum of 2 hours or until a uniform wax pool has formed. This will set the ‘candle memory’ and will ensure good burn performance throughout the lifetime of the candle. Once the wicks have burnt down entirely, add some warm soapy water to the jar and wait for the wick holders and any wax residue to come away. Remove the wick holders and carefully wipe the inside with a cloth. Our ceramic has a ‘bisque’ finish which means it is unglazed, but the inside has a gloss glazed finish which allows you to wipe away any excess wax. Once the inside is clean, you can enjoy reusing your vessel around your home or try one of our refills. CAUTION Do not burn candle on delicate surfaces. Never leave candles unattended. Keep out of reach of children and pets. Do not burn candles on or near anything that can catch fire. Do not place candles in draught. Always snuff out candle. Keep wax pool clear of debris.
  • Which countries do you ship to?
    We currently ship to the UK and Europe. Delivery to UK mainland is free. International delivery charges for European countries will be calculated at checkout. Please read our Shipping & Returns policy for full details.
  • Are Grayshott Collection candles vegan?
    Our candles contain a natural blend of British soy wax and the leather band on our vessels is PU leather, although we do not certify any of our products as vegan.
  • How do I refill my vessel?
    We are hoping to launch our wax refills soon, please ensure you sign up for alerts and we'll let you know when they've launched. You will be able to purchase these individually to pop straight into your used vessel or on a monthly subscription basis. In the meantime, check out our CURATE page for some inspiration on how to stylishly repurpose your vessel around the home.
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