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(a) These terms and conditions of sale (together with our Privacy Policy, Terms of Website Use, Cookie Policy) will apply to all orders you place and any purchases you make from us on this website regardless of how you have accessed it. Please read them carefully before ordering any products from our website. By ordering any of our products, you agree to be bound by these terms and the other documents referred to in them. If you refuse to accept these terms, you must not order any products from us.

(b)  You should print and keep a copy of these terms for future reference.

(c) From time to time, we may amend these terms (see paragraph 7 below). Every time you submit an order to us, please check these terms to ensure you understand the terms which will apply at the time you place your order. These terms were last modified on 1st June 2022.

(d) These terms and any contract between us are in the English language only.



(a) The website is operated by Grayshott Collection Limited ('we','us','our'). We are a limited company registered in England and Wales under company number 11380103.  Our registered office is at Tower House, Parkstone Road, Poole, Dorset, BH15 2JH.

(b) To contact us, please send us an email to



Our website sells a range of luxury home accessories. The images of the products on our website are for illustrative purposes only. The products and the packaging of the products you receive may vary slightly from those images. Although we have made every effort to display the colours accurately, we cannot guarantee that your device's display of the colours accurately reflect the colour of the products.



(a) While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms which may have been agreed, to be confirmed in writing.

(b) You may only purchase products from our website if you are at least 18 years old and if you are legally capable of entering into binding contracts.

(c) Only consumers may purchase products from us on this website. If you are a business wishing to purchase these products for resale please contact us at



We only use your personal information in accordance with our Privacy Policy which can be viewed on our site. 


(a) Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order before submitting it.

(b) To place an order for products on this website, you should: 

  • Step 1 – Add your product to the online shopping bag

  • Step 2 – Enter the bag and choose Proceed to Purchase

  • Step 3 – Existing Customers: Sign in to your online account 

    • New customers: Press continue, provide your contact information and billing and delivery addresses

  • Step 4 – Select Delivery Method 

  • Step 5 – Select Proceed to Purchase or Pay with Paypal

By clicking "Place my Order" you confirm that you have read, understood and accept these terms and conditions.

(c)  You can pay for products on our website using a debit or credit card or PayPal

(d)  We will take full payment for your order (including any delivery charges) on dispatch of the ordered products.

(e) Where you select ‘Proceed to Payment’, all credit/debit card transactions on our website are processed using a secure online payment gateway that encrypts your card details and cannot be accessed by us.

(f) If you wish to pay for the products using PayPal, select ‘Pay with PayPal’ and you will be redirected to the PayPal login page to complete the payment of the order. If you do not have a PayPal account, you can sign up at the PayPal login page before completing your order.

(g) After you place an order, you will receive an e-mail from us acknowledging that we have received your order. This does not mean that your order has been accepted.

(h) We will confirm our acceptance of your order by sending you an e-mail that confirms that the products have been dispatched (‘Shipping Confirmation’). It is at this point that the contract between you and us for the sale and purchase of the products ordered by you will be formed and become binding. The contract that is formed shall be in English and will include these terms and conditions.

(i) If we are unable to supply you with a product, for example because that product is not in stock or no longer available or because of an error in the price or description on our website or because we are unable to obtain authorisation for your payment, we will inform you of this by e-mail as soon as possible and we will not process your order. If you have already paid for the products, we will refund you the full amount paid as soon as possible.

(j) We can choose not to accept an order from you for any products.



(a) Minor changes. We may update or amend these terms from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements, and changes in our system's capabilities. These changes will not affect your use of the product.

(b) More significant changes.  Where we make changes to these terms or to the products and such changes affect your rights under these terms or your use of the products in any material way you will be notified when the relevant changes take effect. You may then end the contract before the changes take effect and receive a refund for any products you have paid for but have not yet received.



(a) If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a natural, foreseeable consequence of our breach of these terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the contract.

(b) We only supply the products to you for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

(c) We do not in any way exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or for any breach of any terms implied by law including your right to receive products as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and, where installed by us, correctly installed.



(a) We may have to suspend performance of the contract between us if we are unable to perform our obligations due to any act, event or non-happening, omission or accident outside our reasonable control which includes:

  • Strikes, lock-outs or other industrial action by third parties;

  • Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

  • Failure of public or private telecommunications networks;

  • Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

  • The acts, decrees, legislation, regulations or restrictions of any government; or

  • Any failure or service outage that falls outside our control.

(b) We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency in which case we will contact you as soon as reasonably possible. If we have to suspend delivery of the product for longer than 30 days beyond the estimated delivery date then unless you agree to the revised date you may contact us to end the contract and we will refund any sums you have paid in advance for the product in accordance with our refund policy. Where we do we will have no further liability to you.



(a) We may transfer our rights and obligations.  If we transfer any of our rights and obligations in respect of any order we have accepted to any other person or entity then we will contact you to let you know. If you are unhappy with the transfer or you feel that the service you are now receiving is not the same then you may contact us to terminate the order within 14 days of being notified of it and we will refund you any payments you have made in advance for products not provided.

(b) You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

(c) Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

(d) Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. 

(e) Which laws apply to this contract and where you may bring legal proceedings. Contracts for the purchase of products through our website will be governed by English law and you can bring legal proceedings in respect of the products in the English and Welsh courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts. If you live in another European Union country you can bring legal proceedings in respect of the products in either the country in which you live or the English courts.


If you have any questions about us, these terms, our website or our products, please do not hesitate to contact us at We will confirm receipt of this by contacting you in writing, normally by e-mail.

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